Refunds & Returns
There is a 24-hour window to cancel your order after it has been placed. Once an order has been processed, it cannot be canceled or changed. Once you receive your items, you can return them for a refund. Although our average processing time is 3-5 business days, your order may process much faster than that.
You have 60 calendar days to initiate a return for an item from the date you place your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase (this can be an original order number). We must receive your return within 30 days from the day your return is approved. We will gladly replace defective items, & items that arrived not as described. If you do not receive your item, please email us and we will look up the status if you did not receive a tracking number. If delivery has been confirmed, we are not responsible for lost or stolen items. We suggest filing a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address.
Do not initiate a return if you have not received your products. Your return request will be denied. Instead, contact firstname.lastname@example.org
RA #s are required for every single item in your return. If you do not include your RA number(s) inside your package, you are not eligible for a refund. Be Great Live Great is not responsible for returning merchandise to you that is received without an RA number. Be Great Live Great is not responsible for merchandise lost in transit during a return shipment. This is the customer's responsibility, so we suggest using a means of shipping with a tracking number. No returns will be accepted if they have been worn or washed. We reserve the right to refuse returns if we believe they are in violation of these requirements. If your return is denied, you will be required to pay return postage if you would like the item(s) shipped back to you. By submitting your return, you are agreeing to these terms and conditions.
To begin a return, please see our "Begin a Return" on our menu.
Once we receive your item, we will inspect it and notify you that we have received your returned item. IF YOU DO NOT INCLUDE THE RETURN SLIP GENERATED BY OUR AUTO RETURN SYSTEM WE CANNOT PROCESS YOUR RETURN & YOU WILL NOT RECEIVE A REFUND. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. We can only issue returns to your original form of payment. If that is not an option for you, (no longer have that card, don't have access to that account, etc...) we can issue you in store credit.
- We do not guarantee shipping timeframes. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS.